Job Title
Company Name
American Window Film
The Operations Assistant keeps the office moving by providing outstanding customer service, supporting the estimators by qualifying leads and scheduling estimates, and by maintaining the office, inventory, and vehicles. The role requires a high level of organizational skill, a passion for supporting a talented team to get their work done efficiently, and familiarity with online tools. It will suit someone who enjoys interacting with customers, is able to organize multiple jobs simultaneously, and is passionate about getting the job done effectively while contributing to a positive team environment.Job ResponsibilitiesCustomer ServiceEnsure that customer phone calls and emails are responded to with a sense of urgency in a friendly and professional mannerSupport the work of the estimators by qualifying customers based on geography and rough scope of work, creating new job records, and entering pertinent information as leads are received via the internet and phone callsHelp update job information throughout the lifecycle of the projectOffice SupportUsing online tools including CRM, and in-house software, schedule estimators to attend customer locations balancing factors like route optimization, estimator experience, and availabilityStage jobs and assist installers with their daily schedulesMaintain and order supplies and tools to ensure the installation team and the office is properly equipped and stockedAccurately submit warranty registrations with suppliers as invoices are paidWarehouse ManagementKeep the warehouse organized and safeKeep track of inbound and outbound shipments, following up with delivery providers where necessaryManage the film inventory ensuring film is ready on time each day for the installers to collect and accurately checked back in upon returnConduct accurate and timely inventory auditsMaintain records of company vehicles ensuring regular maintenance is conducted and regularly conducting cleanliness and mileage checksTeamworkBe flexible and seek out opportunities to help other office team members experiencing high volumes of work.Maintain a high level of productivity and customer service by stepping into Ops Manager duties as requiredQualificationsResponsive and friendly customer serviceEffective organization of multiple concurrent jobsStrong written and verbal communication skillsFamiliarity working with online tools like g-suiteKnowledge of window film is a plus but training will be providedCRM & Sales experience is a plusMust be able to lift up to 40 poundsBenefits & PerksCompetitive monthly and quarterly bonus programPaid Time Off plan for full time employeesMedical, Dental, Vision, and more *For eligible employees401(k): American Window Film will match 3% of what you contributeAmerican Window Film Perks:Family & Friends Day – take an extra day off and get $300 to spend time with family and friends.People Helping People – take an extra day off to help someone out or contribute to a worthy causeFitness, Health and Wellness allowance – get $250 towards any health and wellness activityWe not me time – get $300 when you spend time with a co-worker outside of work*perks subject to terms and conditions and may change at any timeOur Core ValuesCreate Loyal fans – We create an environment that people loveAuthenticity Matters – Trust is built one job at a timeBe Excellent Together – We support our teammatesWe Embrace Change – How we got here today is not how we will get there tomorrow
Required Skills
Entry level
Job Details
- Salary: $$21.00/hr - $23.00/hr
- Job Type: Full-time