Popular
- December 2, 2025
- Internship
Job Title
Company Name
SuiteOp
SuiteOp is a New York-based startup revolutionizing guest operations for short-term rentals, vacation rentals, and independent hotel operators. We've built a platform that cuts through the chaos of hospitality operations with smart automations that actually work. Our tech handles the complex stuff behind the scenes so teams can focus on what matters most: creating amazing guest experiences.With strong product-market fit and new funding secured, we’re hiring our first Customer Activation Specialist. This is a foundational role on our Customer Success team covering implementation and support. You’ll ensure every customer has a seamless onboarding experience, gets fast time-to-value, and feels supported from day one.If you’re excited to work with customers, learn quickly, build processes from scratch, and grow your career in a startup environment, this is the role for you.Key ResponsibilitiesOwn onboarding from contract → go-live for new customersLead onboarding calls: kickoff, configuration, training, and launchBuild deep product expertise and guide customers through best practicesCreate onboarding project plans, checklists, and customer task timelinesCapture detailed customer insights and turn them into actionable feedback for the Engineering teamPartner with the CS Lead to iterate on onboarding processes and documentationDevelop onboarding content (guides, videos, templates) that make the experience more scalableMonitor health signals and proactively remove blockersEnsure customers complete onboarding confident, trained, and ready to succeedIdeal CandidateThrive in fast-moving, high-growth environments where you build while doingEnjoy speaking with customers and can make complex concepts simpleOrganized, detail-oriented, and comfortable managing multiple customers at onceLearn products quickly, especially technical workflowsCommunicate clearly, directly, and proactively with customers and teammatesYou take ownership and don’t wait for someone to hand you structure, you help create itRequired Skills & Experience1–3 years in SaaS onboarding, customer success, account management, consulting, or similar roleExperience running customer meetings and guiding customers through technical setupFamiliarity with CRM/CS systems (HubSpot, Intercom, Notion, Zendesk, etc.)Bonus: experience at a startup Bonus: experience in hospitality, property management, or related industriesWhat Success Looks LikeCustomers complete onboarding on time and clearly understand how to use the productOnboarding time-to-value decreases through your improvementsYou and the CS Lead build the onboarding engine together, turning it into a repeatable, scalable motionCustomers finish onboarding excited, confident, and positioned for long-term successInternal teams know exactly what’s working and what needs to be improved because you communicate insights consistentlyWhy Join NowBe the first member of the Customer Success team and help define how we support customersWork with a product that customers truly loveBuild new systems, contribute ideas, and shape the customer journeyGrow your responsibilities quickly, this is a rare “early seat” at a fast-moving startupCompensation Range $70,000 - $90,000 + equityIf you’re someone who loves helping customers, wants to grow quickly, and thrives in a startup environment, we’d love to meet you.
Required Skills
Entry level
Job Details
- Salary: $$70,000.00/yr - $90,000.00/yr
- Job Type: Full-time
- December 2, 2025
- December 2, 2025
- Full-time